This incident has been resolved. All CareHires services, including the Supply Chain Management (SCM) system, are now fully operational, and performance has remained stable throughout our monitoring period.
We apologise for any disruption this may have caused and thank you for your patience. If you experience any further issues, please contact our support team.
Posted Oct 12, 2026 - 16:47 UTC
Update
We are continuing to monitor for any further issues.
Posted Oct 12, 2026 - 16:45 UTC
Update
We are continuing to monitor for any further issues.
Posted Oct 12, 2026 - 16:33 UTC
Monitoring
Services have now been restored and the CareHires platform, including the Supply Chain Management (SCM) system, should be operating normally. A fix has been applied and our team is continuing to monitor performance to ensure stability.
If you continue to experience any issues, please contact our support team.
Posted Oct 12, 2026 - 16:32 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Oct 12, 2026 - 16:30 UTC
Investigating
We are currently experiencing degraded performance across the CareHires platform. Some users may find that the portal is loading slowly or not loading at all, including the Supply Chain Management (SCM) system.
Our technical team is actively investigating the root cause and working to restore full service as quickly as possible. We will provide further updates as more information becomes available.
We apologise for any inconvenience caused and appreciate your patience.
Posted Oct 12, 2026 - 15:58 UTC
This incident affected: Care Hires - Core API - System Backend Services, Care Worker - Mobile Apps (Worker Mobile Application (IOS), Worker Mobile Application (Android)), and Care Hires - Web Apps (Care Hires - Business Landing page, Supply Chain Management (Web), Supply Chain Management (Mobile optimised web), Marketplace (Web), Care Rota (Web), Agency Academy Sub portal (Web)).